Return & Refund Policy

We want you to be happy with your AnnoBolt purchase. If you need to return an item, please see our policy below.

30-Day Returns

We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day returns policy, your item must be:

• Unused and uninstalled
• In the same condition that you received it
• In its original packaging
• Accompanied by your receipt or proof of purchase

To start a return, please contact us at info@annobolt.com with your order number and details of the item you would like to return.

We will provide you with return instructions. Please do not send items back to us without contacting us first.

Your Right to Cancel

If you purchase from us online as a consumer, you normally have a legal right to change your mind and cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

You may inspect the products as you reasonably would in a shop. We may make an appropriate deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to inspect them.

Nothing in our 30-day returns policy affects your statutory rights.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged, not as described or if you have received the wrong item.

Please provide your order number and, where helpful, photographs showing the issue so that we can investigate and put things right.

If an item is faulty, damaged, not as described or we have made an error with your order, we will cover reasonable return postage where a return is required and provide the appropriate refund, replacement or other remedy in accordance with your statutory rights.

Exchanges

If you would like to exchange an eligible item for a different size, length or colour, please contact us.

The quickest way to ensure you get the product you want is normally to return the original item and, once the return has been accepted, place a separate order for the replacement product.

Return Shipping Costs

For change-of-mind returns, you are responsible for the cost of returning the item to us.

We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.

If your item is faulty, damaged, not as described or we have made an error with your order, please contact us before returning it so that we can arrange the appropriate solution.

Refunds

We will notify you once we have received and inspected your return and let you know when your refund has been approved.

Approved refunds will be made to your original payment method.

Where you exercise your statutory right to cancel an eligible online purchase, we will also refund the standard outbound delivery charge where required by law. If you selected a more expensive delivery option, such as an express service, any delivery refund may be limited to the cost of our standard delivery option.

Refunds will be processed within the applicable legal timeframe. Please remember that your bank or payment provider may take additional time to process the refund after it has been issued.

Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights.

If an item is faulty, damaged, not as described or does not meet the requirements of applicable consumer law, you may have additional rights to a refund, repair or replacement.

Contact Us

If you have any questions about a return or refund, please contact us at:

Email: info@annobolt.com