Shipping policy
Shipping Policy
Processing Time
We aim to process and dispatch orders within 1–2 working days, Monday to Friday, excluding UK bank holidays.
Once your order has been dispatched, you'll receive a confirmation email with tracking information where applicable.
Delivery Times
UK Mainland
Royal Mail Tracked 48 – typically aims for delivery within 2–3 working days after dispatch.
Delivery times are estimates and are not guaranteed. Once your order has been handed over to Royal Mail, the delivery timeframe is outside of AnnoBolt's direct control and occasional delays may occur.
If you experience a problem with your delivery, please contact us and we'll do our best to help.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and chosen delivery method.
Tracking Your Order
Once your order has been dispatched, you'll receive tracking information by email so you can monitor its progress.
International Orders
We currently only ship within the UK and do not offer international shipping.
Returns & Refunds Policy
We want you to be happy with your AnnoBolt purchase. If you need to return an item, please see our policy below.
30-Day Returns
In addition to your statutory rights, we offer a 30-day return period from the date your order is delivered for eligible items.
To qualify under our 30-day returns policy, items should be unused, uninstalled and returned in their original condition and packaging, together with proof of purchase.
This returns policy does not affect your statutory rights.
Your Right to Cancel
If you purchase from us online as a consumer, you generally have a legal right to change your mind and cancel your order within 14 days of receiving your goods, subject to certain exceptions.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods. GOV.UK
You may inspect the products as you would reasonably be able to in a shop. We may be entitled to make an appropriate deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning. GOV.UK
Non-Returnable Items
Certain items may be excluded from change-of-mind returns where permitted by law, including:
- Personalised or custom-made products
- Gift cards, where applicable
- Other products for which the law does not provide a right of cancellation
This does not affect your rights if an item is faulty, damaged or not as described.
How to Return an Item
To start a return, please contact us at:
Please include your order number and details of the item you wish to return.
We'll provide you with the appropriate return instructions.
Please do not send products back without first contacting us.
Refunds
Once we receive your return, we'll inspect the item and confirm your refund.
Where you exercise your statutory right to cancel an eligible online purchase, refunds will be made in accordance with your legal rights, including any standard outbound delivery charge that we are required to refund. GOV.UK
Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Exchanges
If you would like to exchange an eligible item for a different size or colour, please contact us and we'll let you know the options available.
Return Shipping Costs
For change-of-mind returns, you are responsible for the cost of returning the products to us unless we tell you otherwise.
If an item is faulty, damaged, not as described or we have made an error with your order, please contact us before returning it so we can arrange the appropriate solution.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.
Please provide your order number and, where helpful, photographs showing the issue.
We'll work with you to resolve the problem in accordance with your statutory rights.
UK consumers have specific rights concerning faulty goods, including a short-term right to reject qualifying faulty goods within 30 days. GOV.UK
Contact Us
If you have any questions about shipping, returns or your order, please contact us.
